FAQ Backup

WHAT IS YOUR RETURN POLICY?

• Read about our Return & Exchange policy here.

HOW DO I KNOW WHAT SIZE TO ORDER?

• Consult our fit guide below.

  HOW FAST WILL MY ORDER BE PROCESSED?

• All in stock orders placed are processed within 2 business days Monday-Friday, excluding holidays and weekends.

HOW LONG DOES SHIPPING TAKE?

• The average transit time ranges from 5-10 days to receive your package.

WHAT FORMS OF PAYMENT DO YOU ACCPET?

• We gladly accept Visa, Mastercard, American Express, JCB and Diners Club. We also support Shopify Pay, Google Pay, Amazon Pay, After Pay and Apple Pay. 

HOW MUCH IS YOUR SHIPPING FEE?

• We offer free standard shipping on most orders within the contiguous United States. 
• Sale Merchandise Shipping Rates: A flat shipping rate of $8.95 will be applied to orders containing only sale merchandise valued at less than $100.

CAN I COMBINE PROMO CODES?

• To benefit from a certain promotion, a code is often required at checkout. In order to qualify for a discount, the code must be entered at checkout. We do not allow combining multiple promotional codes in a single order. If you have multiple promotional codes, we recommend using the unexpired codes on a future purchase. 

DO PROMO CODES APPLY TO GIFT CARDS?

• No, promo codes are only applicable to physical merchandise. Promo codes can be used when redeeming gift cards but they cannot be used to purchased gift cards at a discounted rate. 

WHEN DO YOU RESTOCK ITEMS?

• We replenish our inventory every month. If you have questions, please contact us at info@thereset.com