Orders & Shipping

Shipping Delays

Thank you for your continued support during these unprecedented times. COVID-19 may affect the timeframe in which some orders are shipped and received. Rest assured our team is hard at work to guarantee your order is processed and fulfilled as soon as possible. The average transit time ranges from 5-10 days to receive your package. If you have any questions, contact us at info@thereset.com

What forms of payment do you accept?

We gladly accept Visa, Mastercard, American Express, JCB and Diners Club. We also support Shopify Pay, Google Pay, Amazon Pay, After Pay and Apple Pay. 

Do you offer price adjustments?

We accommodate price adjustments on full-price items within 7 days of purchase. We do not offer price adjustments for short-term promotions requiring promo codes.

Price adjustments are not eligible on % off and $ off special promotions including: Black Friday Weekend and Cyber Monday.
Previously marked down items are not eligible for price adjustments. 

How fast will my order be processed?

All in stock orders placed are processed within 2 business days Monday-Friday, excluding holidays and weekends.

Order and Shipping Confirmation

You will receive an email confirmation once your order has been placed. When shipped, an email with the order tracking number will be sent.

Shipping Costs

We offer free standard shipping on most orders within the contiguous United States. 

Sale Merchandise Shipping Rates: A flat shipping rate of $8.95 will be applied to orders containing only sale merchandise valued at less than $100.

For expedited shipping within the contiguous United States. 
2-day express shipping -  $25
standard overnight shipping - $40  

If you would like to have an item shipped internationally, please contact our customer service team by emailing info@thereset.com

Promo Codes

To benefit from a certain promotion, a code is often required at checkout. In order to qualify for a discount, the code must be entered at checkout. We do not allow combining multiple promotional codes in a single order. If you have multiple promotional codes, we recommend using the unexpired codes on a future purchase. 

Do Promo Codes apply to gift cards?

No, promo codes are only applicable to physical merchandise. Promo codes can be used when redeeming gift cards but they cannot be used to purchased gift cards at a discounted rate. 

For any further questions, feel free to contact us at info@thereset.com.